Refund policy
We get it — sometimes things don't work out. We offer a 30-day return policy from the day your item arrives, so you've got plenty of time to decide.
Starting a return
To be eligible, items must be unopened, unused, in original packaging, and accompanied by your receipt or proof of purchase. Email us at orders@ahdwholesale.com.au to begin a return — please contact us first, as items sent back without prior approval can't be accepted.
Once approved, we'll send you instructions on how and where to send your package.
Damaged, faulty, or wrong items
Please inspect your order as soon as it arrives. If something's defective, damaged, or you've received the wrong item, contact us straight away and we'll make it right — replacement or refund, your choice.
What can't be returned
Some products can't be returned for hygiene, safety, or freshness reasons:
- Perishables (food, fresh products)
- Personal care and beauty products (once opened)
- Custom or special-order items
- Hazardous goods, flammables, or gases
- Sale items and gift cards
If you're unsure about a specific product, just get in touch before ordering and we'll let you know.
Exchanges
The simplest way to swap is to return the original item and place a new order. Once we receive and approve the return, your refund will be processed.
Refunds
We'll inspect your return on arrival and email you to confirm whether the refund's been approved. Approved refunds are issued back to your original payment method — please allow a few business days for your bank or card company to process it on their end.
Questions?
Email orders@ahdwholesale.com.au or call (08) 8352 3966 during business hours and we'll happily help.