Frequently Asked Questions

Got a question? Chances are we've answered it below. If not, contact our team and we'll get back to you within one business day.

Orders & Shipping

How long does delivery take?
Most Australian orders arrive within 2–7 business days. Adelaide and SA metro is typically 1–3 business days. Remote areas may take longer.

Do you offer free shipping?
Yes — free standard shipping Australia-wide on orders over $99. Orders under $99 are charged a flat shipping fee at checkout.

Can I track my order?
Absolutely. As soon as your order ships, you'll receive an email with tracking details.

Do you ship internationally?
Currently we ship within Australia only.

Returns & Refunds

What's your returns policy?
We accept returns of unopened, undamaged items within 30 days of delivery. For full details, see our Refund Policy.

What if my product arrives damaged or faulty?
We're sorry — that shouldn't happen. Contact us within 7 days with a photo and your order number, and we'll arrange a replacement or refund straight away.

Can I return a product I've changed my mind about?
Yes, within 30 days, as long as it's unopened and in original condition. Customer pays return shipping for change-of-mind returns.

Products

Are your products genuine?
100%. Every product we stock is sourced directly from the brand or an authorised Australian distributor. No grey-market imports, no knock-offs.

Are your products in date?
Yes — we maintain strict stock rotation and never knowingly send anything close to expiry. If you're concerned about a specific product's date, just ask before ordering.

Do you stock organic / vegan / gluten-free options?
Plenty. Use the filters on each category page, or browse our dedicated tags: organic, vegan, gluten-free, sugar-free, and low-FODMAP.

I can't find a product I used to buy — what happened?
We occasionally retire slow-moving lines or are between deliveries. Get in touch and we'll let you know if and when it's coming back.

Account & Payment

Do I need an account to order?
No — guest checkout is fine. But creating an account lets you track orders, save addresses, and check out faster next time.

What payment methods do you accept?
Visa, Mastercard, AMEX, Apple Pay, Google Pay, Shop Pay, and Afterpay.

Is my payment information secure?
Yes. Payments are processed through Shopify's PCI-compliant payment gateway. We never see or store your card details.

Wholesale & Bulk Orders

Do you offer wholesale pricing?
Yes, for qualifying businesses (clinics, gyms, retailers, practitioners). Contact us with your ABN and we'll send through our wholesale price list.

Can I order in bulk for an event or business?
Definitely — get in touch and we'll sort pricing and stock for you.

Still got questions?

Email us at orders@ahdwholesale.com.au or call (08) 8352 3966 during business hours. We're a real Adelaide team — happy to help.